These terms apply to cleaning work we carry out in Battersea and the surrounding areas. Booking a clean means accepting them.
How a booking works
We quote from the details you give us about the property. Should the property turn out to be materially different, for instance larger than described or in need of specialist work, we explain before we begin and agree a revised price, or leave at no charge.
Payment
A 50% deposit secures the booking and is payable at least 24 hours before the visit. The balance is due on completion. We take card and bank transfer.
Cancelling or moving a booking
Cancel or reschedule with at least 24 hours notice and there is no charge. Inside 24 hours, or if we cannot get access at the agreed time, we may charge for the cleaner’s time.
Getting in
It is up to you to make sure we can get in. Any key you leave with us is kept securely and handed back whenever you ask. Where a street in Battersea needs a permit or paid parking, that charge is passed on at cost.
If something is not right
If something about the work is not as you expected, contact us straight away and we will go through it with you.
Limits of liability
We cannot accept liability for damage that was there before we arrived, for items that fail because they were already worn or faulty, or for marks that normal cleaning will not shift. Where we notice any of these, we will tell you.
These terms do not reduce any of your statutory rights as a consumer.
Questions
Questions about these terms, or about a job we have done, go to 020 8077 4043 or the contact page.