This explains what we do with your personal information when you contact us about cleaning work.
What we ask for
When you fill in the quote form or ring us we collect your name, phone number, the property postcode, and optionally your email address and any notes you give us about the job. Nothing more is collected.
Why we use it
To quote for the work, to arrange the clean, and to contact you about that booking. Our lawful basis is that this is needed to take the steps you asked for before a contract, and after that our legitimate interest in carrying out the work.
Keeping your details
If an enquiry does not become a booking, its details are deleted after 12 months. Records of finished jobs are kept for six years, as we may need them for tax purposes or to resolve a dispute.
Who has access
Only the people booking your job and the cleaners who carry it out. We never sell your information or share it with marketing companies. The website is hosted by a third-party provider, and form submissions are passed securely to our booking system.
Cookies
See the cookie policy.
What you can ask us to do
You can ask us what we hold about you, have it corrected, or have it deleted. Ring 020 8077 4043 and ask, and we will action it. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk if you are not satisfied.